Política de reembolso

Last Updated: 11/25/2023

Refund or exchange on merchandise accompanied by the original receipt within 14 days of purchase will be refunded with an applied fee of $35 for used phones, $45 for refurbished phones and $65 for new phones, $45 for all IPTV devices deductible from the original total payment made for each device or transaction. Items must be returned in a similar condition, 100%, cosmetically and functionally as they were sold. We apologize for unacceptable return/exchange/claim after the due period of 14 days or if the merchandise loses the similar original working condition or look. All sales in the District of Columbia will have taxes included on all receipts and purchases. Thank you for shopping at CPR Cell Phone Repair!

Limited Repair Warranty Repair Policy / Limited Warranty
Warranty Periods:

  • Aftermarket “Parts”(hardware) Repairs – 30 Days Limit
  • OEM / Premium “Parts”(hardware) Repairs – 90 Days Limit
  • Used Phones and Devices – 90 Days Limit
  • Software Repairs(Includes Loss of Personal Data) – NO WARRANTY
  • Warranty Protects Against: Screen/LCD and any other repaired or replaced “parts”(hardware) that malfunction, do not work as intended or designed.


Warranty Does Not Protect Against:

  • After CPR repairs the device, the warranty does not protect against:
  • Accidental or purposeful drops; for example breaking/cracking LCD or Digitizer glass.
  • Tampering with internal hardware
  • Damage resulting from attempted customer repairs
  • Unlocked or jailbroken devices Software damages
  • Loss of Personal Data(during/after repair)
  • New damages unrelated to the original repair
  • Water damage Blacklisted Reported Lost or Stolen

Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:

  • Water damage
  • Software related issues
  • Jailbroken or unlocked devices
  • Personal Data loss/recovery Tampering with internal hardware
  • Damage resulting from attempted customer repairs
  • Blacklisted
  • Reported Lost or Stolen

Reasons we can void your warranty:

  • We reserve the right to void the warranty if we feel the customer is not being truthful and if we have evidence proving the customer’s complaint is not valid or related to the work completed by CPR Cell Phone Repair employees.
  • The warranty period has expired
  • The defect or part is not covered
  • The product failure is due to misuse or lack of proper maintenance
  • You have made significant alterations to the product, affecting its performance

Warranty coverage is not transferable (it applies to the original purchaser only), and requires a proof of purchase or original receipt.

A warranty claim may require product analysis prior to issuance of a replacement, which may take up to two (2) business days to process.

Specific terms and conditions of warranty policies will vary by product & service type, and may be modified over time. For specific terms and conditions, please see a store representative or call 1-703-451-5580. The warranties for the specific products are the exclusive and only warranties that we provide with respect to the products we sell. CPR Cell Phone Repair MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR SERVICE PROVIDED.

Contact

Contact us at cprdmv.info@gmail.com for questions related to refunds and returns.